Terms and Conditions

The following paragraphs contain the General Terms and Conditions under which Dorm Pack Pros Inc. operates. Dorm Pack Pros Inc. will be referred to DPP throughout the Terms and Conditions and all references to DPP apply equally to Dorm Pack Pros Inc. Please note that Dorm Pack Pros Inc. reserves the right to amend any portion of this service agreement at any time.

  1. SIGN UP: The Customer completes the request for service online via dormpackpros.com. The Customer must provide date ranges for move in and move out when completing the form on the DPP website. The Customer shall be present at the time of the move out and the move back in as coordinated between DPP and the Customer.  The approved date and time will be in conjunction with the class and residence hall/on-campus apartment moving dates as set forth by the Institution. Failure to be present at scheduled pack-out time may result in Rescheduling or Cancellation Fees.
  2. BREACH OF CONTRACT: DPP fees are based upon one student per room. Any discovery of students combining items of roommates or any other person(s) is considered a breach of contract. The breach of contract shall result in additional fees equal to the DPP normal fee schedule. Items may not be returned until account has been paid in full.
  3. FAILED PAYMENT: Failed payment fees are $30.00 The purpose of the additional fees is needed to compensate DPP for expenses incurred beyond those associated with the provision of services according to standard procedures. Failed payments are considered a breach of contract, remaining account balance in addition to the $30.00 is due at the time of notification.
  4. EXCESSIVE ITEMS: DPP considers excessive number of items as anyone having more than 1 refrigerator, 1 microwave, 1 TV or computer monitor, futon, oversized beanbag, recliner, 1 shelf system, and bicycle. DPP fees for excessive number of items are $25.00 per item. The purpose of the additional fees is needed to compensate DPP for expenses incurred beyond those associated with the provision of services according to standard procedures.
  5. APARTMENTS: any college or university owned apartments on or off campus. Items are limited to one students’ room. Any discovery of students combining items of roommates or any other person(s) is considered a breach of contract. Living room items allowed are; one sofa (*sectional sofa excluded), 1 chair, two tables (one end and one coffee table).  Dining room items are; one small table and four chairs. Kitchen items are a combination of 4 boxes 18” X 18” X 18” in size. Additional fees are needed to compensate DPP for expenses incurred beyond those associated with the provision of services according to standard procedures. DPP fees per additional item or box is $25.00. Additional sofa fees are $75.00. *Sectional sofa fees are $150.00. Additional fees shall be collected at the scheduled move out time.
  6. SERVICE: Services shall include all labor and packing supplies for packing, (up to 9 boxes, additional fees shall apply) pickup, transportation, storage, and delivery of the Customer’s possessions. DPP will return the goods to the Customer during dates and times established by DPP and the Customer, in accordance with class and residence hall/on-campus apartment schedules as set forth by the Institution. The Customer agrees to be present to receive the goods at the specified delivery date, time, and location. If moving dates and times fall out of the normal guidelines as established by the Institution’s residence living moving schedules, prior authorization must be provided to DPP in writing via DPP email.
  7. PACKING: DPP discourages storage of cash, furs, and jewelry and therefore the insurance mentioned below does not apply to these items. Hazardous materials and contraband are strictly prohibited and DPP will not pack these types of items. No food items will be collected and stored. Parcels will be packed securely to prevent breakage of content.
  8. LINENS: Professional cleaning of the Customer’s linens is included in the services provided. Linens cleaned: Bed comforter, blanket, mattress pad, two flat sheets, two fitted sheets, two pillowcases, two bath sheets, two bath towels, two hand towels, two washcloths, and one fleece throw. Heavily stained items will be noted in the inventory and photographed, with every attempt to remove stains when cleaned.  Beaded, ornate or sequenced bedding will be reviewed for potential damage that could be obtained with the cleaning process. The Customer will be advised and will sign off on permission to have these items cleaned, releasing DPP from any damages which may occur during the cleaning process.
  9. PRICING: The Customer agrees to pay the total cost of the services provided by DPP based on the selections and any applicable fees as specified on the DPP secure website. This charge covers labor, packing supplies, boxes, pack out, storage and delivery (to the same campus) on the coordinated date and time as scheduled by the Customer and DPP in accordance with campus moving dates and times as set forth by the Institution. Delivery to an alternate location (other than the campus where the items were packed out) may incur shipping charges. The fees will be refunded in full in the event that DPP is unable to perform the services for the Customer for any reason other than the Customer’s willful acts to void the contract. The Customer hereby authorizes DPP to charge the Customer-provided credit card for the services selected and any additional fees. The Customer acknowledges that they remain indebted to DPP for any balance owed on their account as a result of invalid credit card information, DPP’s inability to receive credit card authorizations, or for any other reason, which prevents DPP from being paid for the services and any additional fees. DPP reserves the right to hold the Customer’s possessions until payment has been received in full. The Customer acknowledges that their failure to pay their account in full prior to the delivery date could result in a change in the delivery date and the assessment of additional fees. Pricing for the services shall be in accordance with the pricing schedule contained on DPP website. The purpose of the additional fees may be needed to compensate DPP for expenses incurred beyond those associated with the provision of services according to standard procedures.
  10. REFUNDS: Refunds will be given with appropriate prior notice to DPP less the cancellation fees. Cancellation (seven days’ prior notice to move out date) – $30, Cancellation (day before scheduled date) – $50, Cancellation (day of scheduled date) – $100.  Redelivery After Failed Attempt – $50
  11. INSURANCE: The Customer recognizes that only loss or damage caused by the negligence of DPP will be covered by DPP’s insurance policy, as described in these Terms and Conditions. DPP automatically protects each DPP storage package against loss or damage up to a value of $50. DPP strongly recommends the purchase of additional insurance as offered on the DPP website for additional fees. Unless the Customer purchases additional insurance, the Customer agrees that the released value of each package is not greater than $50 and that DPP ‘s liability is limited to $50 per package. The insurance does not cover: jewelry, coins, furs, collectables or cash. The insurance also does not cover damage to electronic equipment if there is no evidence of physical damage or breakage to the packaging container; Items of intangible value; Extremely fragile items (e.g. mirrors); Concealed damage; Minor damage due to normal handling (including, but not limited to scratches, nicks, and cuts); Damages due to natural disasters; Damages caused to particle board and assembled furniture. Damaged items must have evidence of physical damage to the exterior packaging of the item. DPP cannot be held liable for concealed damage to items within a carton, trunk, or other casing without physical damage to the exterior of the package. DPP will complete an inventory list and photograph all items packed up at time of move out, which will be mailed to the Customer. The Customer acknowledges that they are liable for any damage their storage contents may inflict on the property of others. Notwithstanding anything to the contrary contained in this Agreement, DPP’s maximum liability for any damage, loss, cost, or expense incurred as a result of any storage by DPP is limited by the terms included in this Agreement. All insurance coverage is expressly limited to the period in which the Customer’s possessions are in the actual care and custody of DPP.
  12. ASSEMBLY FURNITURE CLAUSE: We will not insure assembly MDF style furniture, cardboard or particle board type furniture at any time.
  13. INSURANCE CLAIMS: All damaged boxes must be opened at the time of delivery with the Customer present, at which time the DPP representative will review the initial packing inventory and document the damage. For loss of stored packages, the Customer must notify the DPP representative of the loss at the time of delivery of the other packages and sign the delivery receipt amended for the lost package. The missing items must be noted on the form and signed off by the DPP representative and the Customer. Claims for loss of, or damage to, the Customer’s property must be reported within five days following delivery of the damaged package or, in the case of lost items, within five days following the scheduled delivery of the missing item. DPP will issue a formal reply to the Customer within thirty days of notice of damage with supporting documentation. DPP will pay the lesser of the following claim amounts: A. The cost of reasonably restoring the property to its condition immediately before the move as per the documented photograph (applies only in the case of damaged items); B. The amount of insurance on the package, which is: i. $50 if no additional insurance was purchased, or ii. The lesser of: $500 (the maximum single item coverage) or the amount of additional insurance the Customer purchased for the item plus the $50 of free insurance.
  14. ABANDONMENT: Without limiting the right DPP to conclude for other reasons that the Customer will not be returning to school, the Customer agrees that their failure to be present on the scheduled delivery day and their failure to communicate with DPP concerning an alternate delivery arrangement constitutes abandonment of their stored possessions. Under abandonment of their possessions, the Customer agrees to pay DPP for all charges and fees relating to the failed delivery. DPP has the right to assume ownership of the abandoned property on December 30th of the service year.
  15. WAIVER: Except as specifically provided in this Agreement, the Customer waives any claims for damage or loss of any article against DPP and its employees. The Customer expressly releases and holds Dorm Pack Pros Inc., and its agents and employees harmless from any and all costs of processing any claim or defending any claim arising from this Agreement.
  16. APPLICABLE LAW: The Customer acknowledges that there are no representations, warranties, or agreements by or between the parties which are not fully set forth herein and no representatives of Dorm Pack Pros Inc. or DPP’s agents are authorized to make any representations, warranties, or agreements other than as expressly set forth herein. A writing signed by the parties may only amend this Agreement.
  17. ENTIRE AGREEMENT: This Agreement shall be governed, interpreted, and construed according to the law of the Commonwealth of Florida. The Customer agrees that any court action pertaining to this agreement shall be conducted in courts in the State of Florida.